> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect WhatsApp

> Connect your WhatsApp Business account to Galantis through Meta's sign-in dialog, and what Meta asks of you along the way.

Galantis sends and receives WhatsApp messages through your own WhatsApp Business account. You connect it once, through Meta's sign-in dialog, and you can create the account on the way.

## What Meta asks for

<Note>
  Meta runs the sign-in dialog, and these are its steps as Meta's [Embedded Signup overview](https://developers.facebook.com/documentation/business-messaging/whatsapp/embedded-signup/overview/) describes them (checked 17 October 2026). You:

  * sign in with your Facebook or Meta business login;
  * accept Meta's terms;
  * give Galantis access to your WhatsApp assets;
  * choose a business portfolio and a WhatsApp Business account, or create new ones;
  * enter and verify your business phone number;
  * enter a display name, which can appear in WhatsApp instead of your number.
</Note>

Meta reviews the display name. If Meta does not approve it, setup stops and Galantis asks you to edit the name in WhatsApp Manager and start again.

## Connect your account

<Steps>
  <Step title="Open Connections">
    Go to **Settings** → **Connections**. On the **Phone number** card, select **Connect WhatsApp**.
  </Step>

  <Step title="Start the setup">
    **Connect WhatsApp Business** opens and shows **Ready to connect**. Select **Continue setup**, and Meta's sign-in dialog opens. If the page shows **Start setup** instead, select that first.
  </Step>

  <Step title="Finish Meta's dialog">
    Complete the steps Meta asks for, above. If you close the dialog early, nothing is connected and you can start again.
  </Step>

  <Step title="Let Galantis finish">
    Back in Galantis, the page moves through **Connect your account**, **Set up your number** and **Go live** while it checks the account, registers the number and subscribes to its updates.
  </Step>
</Steps>

<Check>
  You're done when the page shows **WhatsApp is connected** and the connection's status is **Connected**.
</Check>

The setup guide's first step, **Connect WhatsApp Business**, opens **Settings** → **Connections** (step 1 above). See [The setup guide](/galantis/marketing/get-started/setup-guide).

## If setup stops

| What you see | What to do |
| - | - |
| "Meta could not approve this phone number's display name, so the number was not registered and nothing was connected. Edit the display name in WhatsApp Manager, then start the setup again." | Change the display name in WhatsApp Manager, then start again. |
| "This phone number already has its own two-step verification PIN, and setup can't use an existing PIN yet, so the number was not registered and nothing was connected. Contact support from the Help menu and mention the phone number." | Contact support from the **Help** menu and mention the phone number. |
| "That business account is already connected to another workspace." | Connect a different WhatsApp Business account, or use the workspace it is connected to. |

## Can I still use the number in the WhatsApp Business app?

No, not in this version. Galantis connects through Meta's standard sign-up, not the variant Meta offers for numbers that stay in the WhatsApp Business app. After you connect a number, it works through Galantis.

<Note>
  Meta sets the rules for a number that is already on WhatsApp. Meta's [Business phone numbers](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-phone-numbers/phone-numbers) page says a number already in use with WhatsApp cannot be registered unless it is deleted there first.
</Note>

## Add a payment method in Meta

<Warning>
  Per Meta, when you connect through Galantis, you must add a payment method to your WhatsApp Business account before you can begin messaging. Meta bills that account directly for the messages you send. Per Meta, without one Meta stops delivering service messages after the free 1,000 a month. See [How Meta bills WhatsApp messages](/galantis/marketing/whatsapp/pricing/how-meta-bills).
</Warning>

## When you are connected

**Connections** shows your connection's status and its **Health checks**: **Access**, **Business account**, **Phone number**, **Message updates**, **Templates**, **Catalog** and **Flows**. Each check reads **Healthy**, **Degraded**, **Failed**, **Unknown** or **Does not apply**. Until the first checks have run, which happens shortly after you connect, a check reads **Not checked**. **Check now** asks for the checks to run again.

The setup guide's step **Check your connection health** is done once Access and Business account both report healthy.

**Business account** reads **Healthy** only after Meta has verified the business behind it. Until then it reads **Degraded** with "The business behind this account is not verified, which limits what you can send." You complete business verification in Meta, not in Galantis, and reconnecting does not change it.

**Disconnect** stops messages from sending and arriving on the number. Your contacts, conversations and templates stay, and you can connect again at any time.


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