> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox Add-on

> Inbox pricing — $19 per agent seat per month (500 threads each), tiered overage pricing, and which plans include a seat by default.

The Inbox module is billed per agent seat and uses its own usage concept — **Inbox Threads** — which is separate from the platform Conversation credits used for campaign and automation flow delivery. Scale and Enterprise plans include one Inbox seat in the plan price; additional seats are billed individually.

## What's included with each plan

| Plan           | Inbox threads included  | Included seats | Need more?                     |
| -------------- | ----------------------- | -------------- | ------------------------------ |
| Free           | 50 threads / month      | 0              | Upgrade to a paid plan         |
| Starter        | 50 threads / month      | 0              | Add an Additional Agent (\$19) |
| Growth         | 50 threads / month      | 0              | Add an Additional Agent (\$19) |
| **Scale**      | **500 threads / month** | **1 seat**     | Add an Additional Agent (\$19) |
| **Enterprise** | **500 threads / month** | **1 seat**     | Add an Additional Agent (\$19) |

<Note>
  Plans without an included seat still get **50 inbox threads per month** so you can try the module out. To actively run support over WhatsApp, add an Additional Agent — that unlocks the full 500-thread allowance per seat.
</Note>

## Pricing

<Tabs>
  <Tab title="Agent seats">
    * **\$19 per agent / month**
    * Includes **500 Inbox Threads** per agent per month
    * Scale and Enterprise plans include 1 seat in the plan price
    * Additional seats are billed at \$19 / seat / month
    * Seats can be added or removed at any time during a billing cycle
  </Tab>

  <Tab title="Overage pricing">
    Overage is billed in blocks of 500 Inbox Threads per month, using tiered pricing based on total monthly thread volume across all seats:

    | Monthly Inbox Threads | Price per 500 threads |
    | --------------------- | --------------------: |
    | Under 5,000           |                   \$5 |
    | 5,000 – 25,000        |                   \$4 |
    | 25,000+               |                   \$3 |

    Overage is calculated monthly and added to your Shopify invoice as a usage-based line item.
  </Tab>
</Tabs>

## How Inbox usage is counted

An **Inbox Thread** represents a support thread handled in the Inbox module. Each agent seat includes 500 threads per month. Usage beyond the included amount is billed as overage in 500-thread blocks using the tiered rates above. Inbox usage is pooled across seats — a 3-seat account has 1,500 included threads in total before overage starts.

<Warning>
  Inbox Threads are **not** the same as Conversation credits. Conversation credits track campaign and automation flow delivery. Inbox Threads track support activity in the Inbox module. They have separate balances and separate billing.
</Warning>

## Adding or removing seats

<Steps>
  <Step title="Open Billing → Add-ons → Inbox">
    Go to the Galantis app, then **Billing → Add-ons → Inbox**.
  </Step>

  <Step title="Adjust seat count">
    Increase or decrease the number of Additional Agent seats. Scale and Enterprise show 1 seat as "included" — additional seats are billed on top.
  </Step>

  <Step title="Confirm the change">
    Adjustments take effect immediately. Pro-rated charges or credits appear on your next Shopify invoice.
  </Step>

  <Step title="Assign the new seat to a user">
    Go to **Inbox → Settings → Agents** to [assign the seat to a team member](/galantis/whatsapp/inbox/assignment-routing).
  </Step>
</Steps>

## Where to track Inbox usage

Go to **Billing → Usage** in the Galantis app to see:

* Active agent seats (included + Additional Agents)
* Total included threads (seats × 500)
* Current month thread usage
* Overage totals (if applicable)

## How Inbox appears on your invoice

Inbox charges appear on the **Galantis (Shopify) invoice** as:

* "Galantis WhatsApp — Inbox Agent Seat — N × \$19 / month"
* "Galantis WhatsApp — Inbox Overage — X × 500-thread blocks @ tier rate"

The included seat on Scale and Enterprise plans is part of the core plan price — it does not appear as a separate line item.

***

<CardGroup cols={2}>
  <Card title="Invoices & line items" href="/galantis/whatsapp/billing/invoices-and-line-items">
    How all Galantis charges appear on your Shopify invoice.
  </Card>

  <Card title="Back-in-Stock add-on" href="/galantis/whatsapp/billing/add-ons/back-in-stock">
    Pricing and overage structure for the Back-in-Stock add-on.
  </Card>
</CardGroup>