> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices & Line Items

> What shows up on Meta vs Shopify invoices, how each plan and add-on appears as a line item, and what happens during the 7-day free trial.

Galantis billing involves two separate invoices that are always independent. Meta bills WhatsApp messaging charges directly in Meta Business Manager. Galantis bills your platform subscription, Conversation tier, and add-ons through **Shopify Billing** — they appear on your standard Shopify invoice. Neither invoice contains the other's charges.

## Invoice breakdown

<Tabs>
  <Tab title="Shopify invoice (Galantis)">
    Your Shopify invoice from Galantis may include:

    * Core App plan subscription (Starter, Growth, Scale, or Enterprise — Free Plan has no charge)
    * Monthly Conversation tier (optional, at \$1 = 100 credits)
    * Inbox agent seats
    * Back-in-Stock add-on tier
    * Usage-based overages (Inbox threads, Back-in-Stock subscribers)

    Add-on details:

    * [Inbox add-on](/galantis/whatsapp/billing/add-ons/inbox)
    * [Back-in-Stock add-on](/galantis/whatsapp/billing/add-ons/back-in-stock)
  </Tab>

  <Tab title="Meta invoice">
    Meta invoices include WhatsApp messaging charges based on destination country and template category. These are billed directly in **Meta Business Manager / Business Suite billing**.

    <CardGroup cols={2}>
      <Card title="Meta WhatsApp pricing overview" icon="arrow-up-right-from-square" href="https://developers.facebook.com/docs/whatsapp/pricing/">
        Meta's official pricing model.
      </Card>

      <Card title="Meta rate cards" icon="arrow-up-right-from-square" href="https://developers.facebook.com/docs/whatsapp/pricing#rate-cards">
        Per-country / per-currency rates.
      </Card>
    </CardGroup>

    <Warning>
      Meta charges never appear on the Shopify invoice from Galantis. They are billed separately, on Meta's own cycle, with Meta's own payment method.
    </Warning>
  </Tab>
</Tabs>

## During the 7-day free trial

When you move from Free Plan to a paid plan, the first 7 days are free. During those 7 days:

* No Galantis charges appear on your Shopify invoice
* The plan's Conversation allowance is available immediately (use it for real sends)
* Add-ons or Conversation tiers added during the trial start billing on day 8 alongside the plan

Your first Shopify charge from Galantis appears on day 8, prorated for the remainder of your Shopify billing cycle if needed.

<Tip>
  You can cancel during the trial at no cost. Sending stops at cancellation; data and configuration are retained according to standard retention policy.
</Tip>

## Common line item examples

<AccordionGroup>
  <Accordion title="Core plan + Conversation tier" icon="receipt">
    * "Galantis WhatsApp — Scale Plan — \$179 / month"
    * "Galantis WhatsApp — Conversation Tier \$100 (10,000 credits) — \$100 / month"

    Plan charges renew monthly on your Shopify billing date. Conversation tiers reset each cycle and persist until you manually downgrade.
  </Accordion>

  <Accordion title="Inbox agent seats" icon="user-plus">
    * "Galantis WhatsApp — Inbox Agent Seat — 3 × \$19 / month"

    Scale and Enterprise include 1 Inbox seat in the plan price. Any seat beyond the included one is billed at \$19/seat/month.
  </Accordion>

  <Accordion title="Back-in-Stock tier + overage" icon="bell">
    * "Galantis WhatsApp — Back-in-Stock Growth (1,000 subscribers) — \$39 / month"
    * "Galantis WhatsApp — Back-in-Stock Overage — 350 subscribers × \$0.02 = \$7.00"

    Back-in-Stock is an opt-in add-on. Overage is calculated on the highest subscriber count reached during the cycle.
  </Accordion>

  <Accordion title="Free Plan" icon="gift">
    The Free Plan has no Galantis line items on your Shopify invoice. The plan is permanent and remains active until you upgrade or uninstall the app.
  </Accordion>
</AccordionGroup>

<Note>
  Exact line-item naming depends on your Shopify billing configuration. The goal is always unambiguous separation from Meta charges and clear labeling for audits and finance teams.
</Note>

## Upgrades and downgrades on the invoice

<Tabs>
  <Tab title="Upgrades">
    Plan and tier upgrades take effect immediately. Charges are prorated for the rest of the current Shopify cycle and the new plan/tier is billed in full from the next cycle onwards.
  </Tab>

  <Tab title="Downgrades">
    Downgrades are a manual action in **Billing**. We recommend making downgrades effective at the start of your next billing cycle to avoid proration edge cases and keep invoicing predictable.
  </Tab>

  <Tab title="Send-time tier upgrade">
    If a campaign needs more Conversations than your balance allows, you can upgrade the tier from the send flow itself. The upgrade is invoiced like any other tier change.
  </Tab>
</Tabs>

***

<CardGroup cols={2}>
  <Card title="Billing overview" href="/galantis/whatsapp/billing/overview">
    Plans, included Conversations, and the full billing structure.
  </Card>

  <Card title="Meta rate card" href="/galantis/whatsapp/billing/meta-rate-card">
    Official Meta WhatsApp pricing resources and where to view your charges.
  </Card>
</CardGroup>