> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing Overview

> Plans and pricing for Galantis WhatsApp: Free Plan, four paid plans with a 7-day free trial, how Conversations work, and which add-ons you can stack on top.

Galantis WhatsApp pricing has two parts that are always billed separately. **Meta bills WhatsApp messaging charges directly** in Meta Business Manager — you must keep a valid payment method there. **Galantis bills the platform** via your Shopify invoice: your plan, your Conversations tier (optional), and any add-ons. Conversations are a Galantis platform unit and never replace Meta's charges.

<CardGroup cols={3}>
  <Card title="What is a Conversation?" href="/galantis/whatsapp/billing/conversations">
    What counts (DELIVERED-only), what does not, and why usage can vary by destination.
  </Card>

  <Card title="Tiers & upgrades" href="/galantis/whatsapp/billing/tiers-and-upgrades">
    Monthly Conversation tiers, the \$1 = 100 credits rate, and how upgrades work.
  </Card>

  <Card title="Usage & blocking" href="/galantis/whatsapp/billing/usage-and-blocking">
    Where to track usage and what happens when a campaign needs more Conversations than you have.
  </Card>
</CardGroup>

***

## Free Plan

The Free Plan is permanent and requires no payment method. It is sized for evaluation and very small Shopify stores.

<CardGroup cols={1}>
  <Card title="Free Plan — $0 / month" icon="gift">
    **Included every month**

    * 20 Conversation credits
    * 1 automation flow
    * **1 campaign per month**
    * **Up to 100 contacts**
    * 50 inbox threads
    * Shopify sync, Meta Catalog, analytics

    **Not included:** [AI-assisted flow builder](/galantis/whatsapp/automations/flow-builder), included Inbox seat, Back-in-Stock add-on, dedicated onboarding partner manager.
  </Card>
</CardGroup>

<Tip>
  Ready for more than 1 campaign per month or more than 100 contacts? Pick a paid plan below — the first 7 days are free.
</Tip>

***

## Paid plans

Every paid plan starts with a **7-day free trial**. No credit card or external payment method is needed — billing runs through Shopify, and the first charge appears on your Shopify invoice on day 8. Upgrading between paid plans later does not start a new trial.

<CardGroup cols={2}>
  <Card title="Starter — $39 / mo" icon="rocket">
    For stores starting with WhatsApp campaigns.

    * 50 Conversations / month
    * 1 automation flow
    * Unlimited campaigns + contacts
    * 50 inbox threads
    * 7-day free trial
  </Card>

  <Card title="Growth — $79 / mo" icon="chart-line">
    For stores running regular campaigns plus a few automations.

    * 250 Conversations / month
    * 5 automation flows
    * Unlimited campaigns + contacts
    * 50 inbox threads
    * 7-day free trial
  </Card>

  <Card title="Scale — $179 / mo (Most popular)" icon="bolt">
    AI-assisted flow builder + an included Inbox seat.

    * 1,000 Conversations / month
    * 20 automation flows
    * AI-assisted flow builder
    * 1 Inbox seat (500 threads)
    * Unlimited campaigns + contacts
    * 7-day free trial
  </Card>

  <Card title="Enterprise — $399 / mo" icon="building">
    Highest tier with dedicated onboarding support.

    * 2,000 Conversations / month
    * Unlimited automation flows
    * AI-assisted flow builder
    * 1 Inbox seat (500 threads)
    * Dedicated onboarding partner manager
    * Higher WhatsApp spend cap (negotiated)
  </Card>
</CardGroup>

### Feature comparison

|                           |    Free   |  Starter  |   Growth  |     Scale    |  Enterprise  |
| ------------------------- | :-------: | :-------: | :-------: | :----------: | :----------: |
| Price / month             |    \$0    |    \$39   |    \$79   |     \$179    |     \$399    |
| 7-day free trial          |     —     |     ✅     |     ✅     |       ✅      |       ✅      |
| Conversations / month     |     20    |     50    |    250    |     1,000    |     2,000    |
| Automation flows          |     1     |     1     |     5     |      20      |   Unlimited  |
| AI-assisted flow builder  |     —     |     —     |     —     |       ✅      |       ✅      |
| Campaigns                 | 1 / month | Unlimited | Unlimited |   Unlimited  |   Unlimited  |
| Contacts                  |  100 max  | Unlimited | Unlimited |   Unlimited  |   Unlimited  |
| Inbox threads included    |     50    |     50    |     50    | 500 (1 seat) | 500 (1 seat) |
| Dedicated partner manager |     —     |     —     |     —     |       —      |       ✅      |
| Higher spend cap          |     —     |     —     |     —     |       —      |  Negotiated  |

<Note>
  All paid plans include Shopify sync, Meta Catalog, campaigns, analytics, and the Inbox module. Add-ons (extra Inbox seats, Back-in-Stock subscribers, larger Conversation tiers) are billed on top of the plan price.
</Note>

***

## What Meta bills

Meta charges for WhatsApp messaging based on **destination country** and **template category**. These charges are billed directly in **Meta Business Manager** billing.

<CardGroup cols={2}>
  <Card title="Meta WhatsApp pricing overview" icon="arrow-up-right-from-square" href="https://developers.facebook.com/docs/whatsapp/pricing/">
    Meta's official pricing model and how conversation categories work.
  </Card>

  <Card title="Meta rate cards" icon="arrow-up-right-from-square" href="https://developers.facebook.com/docs/whatsapp/pricing#rate-cards">
    Per-country / per-currency rates that determine your Meta invoice.
  </Card>
</CardGroup>

<Warning>
  Galantis does not collect Meta WhatsApp messaging charges from you. Those charges never appear as Galantis line items on your Shopify invoice.
</Warning>

## What Galantis bills

Galantis bills via Shopify Billing for:

* **Core App plan** (Free / Starter / Growth / Scale / Enterprise)
* **Conversation credits** — your plan allowance plus an optional monthly Conversation tier (\$1 = 100 credits, from \$5 to \$5,000)
* **Add-ons** — additional Inbox seats, Back-in-Stock subscribers

See invoice examples: [Invoices & line items](/galantis/whatsapp/billing/invoices-and-line-items)

***

## Getting started (billing-ready setup)

<Steps>
  <Step title="Connect Meta Business + WhatsApp Business Account">
    Connect your Meta Business to Galantis. Your [WABA](/galantis/whatsapp/integrations/meta-whatsapp/connecting-waba) must be approved and usable for sending.
  </Step>

  <Step title="Add a payment method in Meta">
    Meta bills WhatsApp messaging charges directly. A valid Meta payment method is required for real sending.
  </Step>

  <Step title="Pick a plan in the Galantis app">
    Start on the **Free Plan** (no payment needed) or pick a paid plan to begin a **7-day free trial**. Paid plans bill through Shopify on day 8 — no credit card setup needed in Galantis.
  </Step>

  <Step title="Add a monthly Conversation tier (recommended for production sending)">
    Plans include a small Conversation allowance. For larger campaigns or recurring sends, add a Conversation tier (\$1 = 100 credits) to avoid send-time blocking.
  </Step>
</Steps>

***

## Conversations: the short definition

A **Conversation** is a Galantis platform usage unit consumed when a WhatsApp template message is **DELIVERED** (campaigns + automation flows).

* 1 Conversation = 1 delivered template message
* Drafts, previews, and failed sends do not consume Conversations
* Meta's per-country / per-category charges are separate and billed directly by Meta

The Conversation credit rate is a flat **\$1 = 100 credits** when you add a monthly tier on top of your plan allowance.

Full explanation: [What is a Conversation?](/galantis/whatsapp/billing/conversations)

## Monthly Conversation tiers

Most merchants sending regular campaigns add a monthly Conversation tier on top of their plan allowance.

* 68 tiers available, from \$5 (500 credits) to \$5,000 (500,000 credits)
* Flat rate: \$1 = 100 credits, every tier
* Billed monthly, no rollover
* Upgrades persist until you manually downgrade

Details and full tier list: [Tiers & upgrades](/galantis/whatsapp/billing/tiers-and-upgrades)

## Send-time estimation & instant upgrades

Before you send a campaign, Galantis estimates the Conversations required based on:

* estimated recipients
* template category
* destination mix (when available)

If your remaining Conversations are insufficient, we prompt an upgrade immediately. After upgrading, you can continue sending. Final usage is reconciled on **DELIVERED** status.

Details: [Usage & blocking](/galantis/whatsapp/billing/usage-and-blocking)

***

## Add-ons

<CardGroup cols={2}>
  <Card title="Inbox add-on" icon="inbox" href="/galantis/whatsapp/billing/add-ons/inbox">
    Extra agent seats (\$19/seat/month, 500 inbox threads each). Scale and Enterprise include 1 seat.
  </Card>

  <Card title="Back-in-Stock add-on" icon="bell" href="/galantis/whatsapp/billing/add-ons/back-in-stock">
    Subscriber-based tiers from \$19 (250 subscribers) to \$149 (10,000 subscribers).
  </Card>
</CardGroup>

## Where to track usage

You can track usage under **Billing → Usage** in the Galantis app:

* Conversations remaining (this cycle)
* Reset / renewal date
* Breakdown by source (plan included / monthly tier)
* Add-on usage (Inbox threads, Back-in-Stock subscribers)

***

## FAQ

<AccordionGroup>
  <Accordion title="Do Meta WhatsApp charges appear on my Galantis invoice?" icon="circle-question">
    No. Meta bills WhatsApp messaging charges directly in Meta Business Manager. Your Shopify invoice from Galantis only covers your plan, Conversation tier, and add-ons.
  </Accordion>

  <Accordion title="Do I get a new 7-day trial when I upgrade from one paid plan to another?" icon="calendar-xmark">
    No. The 7-day free trial applies once, when you first move from Free Plan to a paid plan. Upgrading between paid plans (for example Starter → Growth) starts billing immediately and is prorated for the current cycle.
  </Accordion>

  <Accordion title="Do I need a credit card to start the trial?" icon="credit-card">
    No. Galantis bills through Shopify. As long as your Shopify store has a payment method on file, the 7-day trial is enabled automatically and the first charge appears on your Shopify invoice on day 8.
  </Accordion>

  <Accordion title="Do Conversations roll over?" icon="arrow-rotate-right">
    No. Conversations reset each billing cycle. Unused Conversations do not roll over.
  </Accordion>

  <Accordion title="Do upgrades automatically downgrade next month?" icon="arrows-up-down">
    No. Plan and tier upgrades persist until you manually downgrade in Billing.
  </Accordion>

  <Accordion title="Where do I see my remaining Conversations?" icon="gauge">
    Go to **Billing → Usage** to see remaining Conversations, breakdown, and the reset date.
  </Accordion>
</AccordionGroup>

***

<CardGroup cols={2}>
  <Card title="Conversations" href="/galantis/whatsapp/billing/conversations">
    The precise definition, examples, and edge cases.
  </Card>

  <Card title="Invoices & line items" href="/galantis/whatsapp/billing/invoices-and-line-items">
    What appears on Meta vs Shopify invoices, with example line items.
  </Card>
</CardGroup>