> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation Tiers & Upgrades

> Galantis Conversation tiers — 68 monthly tiers from 5 to 5,000 dollars at a flat rate of 1 dollar per 100 credits, how upgrades work, and which tier to pick.

Conversation tiers are an optional monthly add-on that increases your Conversation allowance beyond what your plan includes. The rate is flat: **\$1 = 100 credits**, every tier, no markup. Tiers do not roll over and upgrades persist until you manually downgrade. For most stores sending production campaigns, adding a monthly tier is recommended to avoid send-time blocking.

<Note>
  The credit rate changed: tiers are now priced at **\$1 = 100 credits** (previously \$1 = 50). The 68 available tiers run in graduated increments from \$5 (500 credits) up to \$5,000 (500,000 credits).
</Note>

## Where credits come from

You spend credits in this order:

<Steps>
  <Step title="Plan allowance">
    Each plan includes a fixed monthly Conversation allowance — Free 20, Starter 50, Growth 250, Scale 1,000, Enterprise 2,000. Spent first.
  </Step>

  <Step title="Monthly Conversation tier (optional)">
    If you add a tier, those credits are spent after your plan allowance is depleted.
  </Step>

  <Step title="Send-time upgrade">
    If both are exhausted mid-campaign, Galantis blocks new sends and prompts an instant tier upgrade so you can continue.
  </Step>
</Steps>

See [Billing overview](/galantis/whatsapp/billing/overview) for the full plan table.

## Tier list

<Tabs>
  <Tab title="Recommended tiers">
    A short list of commonly chosen tiers to anchor your decision. All 68 tiers from \$5 to \$5,000 are selectable in the Billing dropdown — these are good reference points for picking the right size.

    | Price / month | Conversation credits / month | Roughly fits                        |
    | ------------: | ---------------------------: | ----------------------------------- |
    |           \$5 |                          500 | Pilot sends, low-volume stores      |
    |          \$10 |                        1,000 | Small store, weekly campaigns       |
    |          \$20 |                        2,000 | Small/medium store with automations |
    |          \$40 |                        4,000 | Medium store, regular campaigns     |
    |         \$100 |                       10,000 | High-engagement store               |
    |         \$200 |                       20,000 | Growth-stage store                  |
    |         \$500 |                       50,000 | High-volume store                   |
    |       \$1,000 |                      100,000 | Multi-brand or large catalog        |
    |       \$2,500 |                      250,000 | Enterprise volume                   |
    |       \$5,000 |                      500,000 | Highest standard tier               |

    <Tip>
      Start with the tier that covers about 80% of your typical monthly volume. You can upgrade at send-time if a campaign needs more — and you can downgrade any month if you're routinely under-using.
    </Tip>
  </Tab>

  <Tab title="Full tier list">
    All 68 tiers — every step shown. Custom tiers above \$5,000 are available on request.

    | Price / month | Credits / month |   | Price / month | Credits / month |
    | ------------: | --------------: | - | ------------: | --------------: |
    |           \$5 |             500 |   |       \$1,075 |         107,500 |
    |          \$10 |           1,000 |   |       \$1,150 |         115,000 |
    |          \$20 |           2,000 |   |       \$1,200 |         120,000 |
    |          \$40 |           4,000 |   |       \$1,300 |         130,000 |
    |          \$60 |           6,000 |   |       \$1,400 |         140,000 |
    |          \$80 |           8,000 |   |       \$1,500 |         150,000 |
    |         \$100 |          10,000 |   |       \$1,600 |         160,000 |
    |         \$125 |          12,500 |   |       \$1,700 |         170,000 |
    |         \$150 |          15,000 |   |       \$1,800 |         180,000 |
    |         \$175 |          17,500 |   |       \$1,900 |         190,000 |
    |         \$200 |          20,000 |   |       \$2,000 |         200,000 |
    |         \$250 |          25,000 |   |       \$2,100 |         210,000 |
    |         \$300 |          30,000 |   |       \$2,200 |         220,000 |
    |         \$350 |          35,000 |   |       \$2,300 |         230,000 |
    |         \$400 |          40,000 |   |       \$2,400 |         240,000 |
    |         \$450 |          45,000 |   |       \$2,500 |         250,000 |
    |         \$500 |          50,000 |   |       \$2,600 |         260,000 |
    |         \$550 |          55,000 |   |       \$2,700 |         270,000 |
    |         \$600 |          60,000 |   |       \$2,800 |         280,000 |
    |         \$650 |          65,000 |   |       \$2,900 |         290,000 |
    |         \$700 |          70,000 |   |       \$3,000 |         300,000 |
    |         \$750 |          75,000 |   |       \$3,200 |         320,000 |
    |         \$800 |          80,000 |   |       \$3,500 |         350,000 |
    |         \$850 |          85,000 |   |       \$3,800 |         380,000 |
    |         \$900 |          90,000 |   |       \$4,000 |         400,000 |
    |         \$950 |          95,000 |   |       \$4,500 |         450,000 |
    |       \$1,000 |         100,000 |   |       \$5,000 |         500,000 |

    <Note>
      The full ladder includes every \$100 increment from \$1,200 through \$4,900 — only a representative selection is printed here for readability. Every step in the Galantis Billing dropdown follows the same flat \$1 = 100 credits rate.
    </Note>
  </Tab>
</Tabs>

## Upgrade and downgrade behavior

<AccordionGroup>
  <Accordion title="Upgrading a tier" icon="arrow-up">
    Upgrades can happen at any time, including during campaign send-time. The new tier becomes your active tier immediately and remains active for all future billing cycles. The new credits become available right away so an in-progress campaign can finish.

    <Warning>
      Upgrades do not auto-downgrade next month. If you want a lower tier next cycle, you must manually downgrade in **Billing → Tiers**.
    </Warning>
  </Accordion>

  <Accordion title="Downgrading a tier" icon="arrow-down">
    Downgrades are a manual action in Billing. We recommend making downgrades effective at the start of your next billing cycle to avoid proration edge cases and keep billing predictable.
  </Accordion>

  <Accordion title="Upgrade at send-time" icon="bolt">
    When a campaign requires more Conversations than your remaining balance, Galantis shows a blocking warning and lets you upgrade your tier immediately without leaving the send flow. Final usage is reconciled based on **DELIVERED** messages after the campaign completes.
  </Accordion>

  <Accordion title="Custom tiers above \$5,000" icon="phone">
    If you regularly send well over 500,000 Conversations per month, contact your account manager or [support](/galantis/whatsapp/support) to discuss a custom tier or Enterprise volume agreement.
  </Accordion>
</AccordionGroup>

***

<CardGroup cols={2}>
  <Card title="Usage & blocking" href="/galantis/whatsapp/billing/usage-and-blocking">
    How to track Conversations and what happens when a campaign is blocked.
  </Card>

  <Card title="Invoices & line items" href="/galantis/whatsapp/billing/invoices-and-line-items">
    How tiers appear on your Shopify invoice.
  </Card>
</CardGroup>