> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage & Campaign Blocking

> How to track Conversations, when usage resets, how pre-send estimates work, Free Plan limits, and what happens when you don't have enough Conversations.

Conversations reset each billing cycle with no rollover. You can track your remaining balance, reset date, and breakdown at any time under **Billing → Usage**. When a campaign needs more Conversations than your balance allows, sending is blocked until you upgrade your tier — or, on the Free Plan, until your next monthly reset.

## Where to track usage

In **Billing → Usage**, you can view:

* Conversations remaining (this cycle)
* Reset / renewal date
* Breakdown (plan included / monthly tier)
* Add-on usage (Inbox threads, Back-in-Stock subscribers)
* Plan-specific limits (Free Plan: campaigns this month, contact count)

## Monthly reset

Conversations reset each billing cycle. Unused Conversations do not carry forward.

<Note>
  No rollover keeps billing predictable and aligned with your monthly tier selection. If you regularly under-use your tier, consider downgrading at the next cycle.
</Note>

## Pre-send estimation

Before a campaign sends, Galantis estimates how many Conversations are needed based on:

* Estimated recipients in the selected segment
* Template category
* Destination mix (when available)

<Steps>
  <Step title="Build your audience and choose a template">
    Segment size and template category drive the estimate shown before sending.
  </Step>

  <Step title="Review the estimate">
    Galantis shows the estimated Conversations required so you can confirm your balance is sufficient.
  </Step>

  <Step title="Upgrade instantly if needed">
    If your balance is insufficient, upgrade your monthly tier without leaving the send flow.
  </Step>

  <Step title="Final usage reconciles on delivery">
    Final Conversations consumed are based on actual DELIVERED messages, not the pre-send estimate.
  </Step>
</Steps>

## What happens when you run out of Conversations

<Tabs>
  <Tab title="Campaigns">
    Campaign sending is blocked when your remaining Conversation balance is insufficient. You are prompted to upgrade your monthly tier — sending continues immediately after the upgrade is confirmed.
  </Tab>

  <Tab title="Automation flows">
    Automation flows are paused or queued when insufficient Conversations are available. This prevents partial sends and keeps usage traceable. Flows resume automatically as soon as more credits become available (new cycle, manual top-up, or tier upgrade).
  </Tab>

  <Tab title="Free Plan">
    Free Plan accounts get 20 Conversation credits per month and **1 campaign per month**. Once either limit is reached, sending is blocked for the rest of the cycle. To send more, upgrade to a paid plan (7-day trial included) or wait for the next reset.
  </Tab>
</Tabs>

## Spend cap and safety limits

Accounts have a default safety cap to reduce accidental runaway sends.

* Warning at **80%** of balance
* Warning at **90%** of balance
* Sending blocked at **100%** until upgraded, topped up, or the cap is adjusted

<Note>
  Enterprise accounts receive a higher default spend cap, negotiated per account during onboarding. Contact your account manager to adjust the cap if your sending volume regularly approaches the default.
</Note>

## Free Plan limits

The Free Plan applies extra caps beyond the Conversation balance:

| Limit                      | Free Plan | Paid plans           |
| -------------------------- | --------- | -------------------- |
| Campaigns per month        | 1         | Unlimited            |
| Contacts (audience)        | 100 max   | Unlimited            |
| Conversations per month    | 20        | 50 – 2,000 (by plan) |
| Add a Conversation tier    | —         | ✅                    |
| Add-ons (Inbox seats, BIS) | —         | ✅                    |

Reaching the campaigns or contacts cap blocks the corresponding action (creating a campaign, importing contacts) until you upgrade to a paid plan. See [Billing overview](/galantis/whatsapp/billing/overview) for the full plan table.

***

<CardGroup cols={2}>
  <Card title="Tiers & upgrades" href="/galantis/whatsapp/billing/tiers-and-upgrades">
    How monthly Conversation tiers work and how to upgrade.
  </Card>

  <Card title="What is a Conversation?" href="/galantis/whatsapp/billing/conversations">
    The precise definition of a Conversation and what triggers usage.
  </Card>
</CardGroup>