> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Before You Start & Troubleshooting

> A quick checklist to prepare for connecting WhatsApp, plus fixes for the stumbling blocks merchants hit most during setup.

## Before you connect

Have these ready so the connection goes through in one sitting:

<CardGroup cols={2}>
  <Card title="Facebook / Business Manager login" icon="facebook">
    Be logged in to the Facebook account that manages your Business Manager, with your 2FA device on hand.
  </Card>

  <Card title="Payment method" icon="credit-card">
    The same card you use for Meta Ads works. Meta charges per conversation.
  </Card>

  <Card title="Business details" icon="building">
    Legal business name, address, VAT number and a website on your own .com domain.
  </Card>

  <Card title="Your phone number" icon="phone">
    A new dedicated number (recommended), or your existing WhatsApp Business app number for coexistence.
  </Card>
</CardGroup>

<Note>
  Setting up on a screen-share call with our team? Share your **whole desktop**, not just a browser tab. Meta's signup opens in a separate pop-up window that a single shared tab will hide.
</Note>

## Common stumbling blocks

<AccordionGroup>
  <Accordion title="I can't see Meta's signup window on the call" icon="display">
    Meta's Embedded Signup opens as a separate pop-up. If you are screen-sharing, switch to sharing your entire desktop so we can see it. On your own, just bring that window to the front.
  </Accordion>

  <Accordion title="Facebook login keeps failing" icon="triangle-exclamation">
    Use the browser where you are already signed in to Business Manager, and keep your 2FA device ready, since Facebook often sends a confirmation to your phone. Switching browsers (for example to Safari) can help if one keeps rejecting the login.
  </Accordion>

  <Accordion title="My country's currency isn't available for payment" icon="money-bill">
    Select **USD**. The per-message pricing is the same; only the billing currency differs.
  </Accordion>

  <Accordion title="Meta is suggesting businesses I don't recognize" icon="circle-question">
    During verification, Meta auto-suggests businesses with names similar to yours. They are not related to you, so ignore them and enter your own business details.
  </Accordion>

  <Accordion title="I'm connecting a landline number" icon="phone-office">
    Choose **verification by phone call** instead of SMS. Meta calls the number and reads out the code, so make sure someone can answer it. VoIP and toll-free numbers are often not accepted; use a regular mobile or landline.
  </Accordion>

  <Accordion title="Verification says 'in review'" icon="clock">
    Display-name approval for marketing messages usually clears in 1 to 2 business days. You can already send utility messages (like order confirmations) as soon as the number is verified.
  </Accordion>
</AccordionGroup>

## After connecting: warm up first

A new number needs warming up. WhatsApp is strict about spam and will restrict a number that sends marketing too fast.

<Steps>
  <Step title="Order confirmations (week 1-2)">
    Start with transactional messages so the number builds a healthy reputation.
  </Step>

  <Step title="First automation">
    Add abandoned-checkout recovery once the number is warm.
  </Step>

  <Step title="Campaigns">
    Scale into broadcasts and new-collection launches from there.
  </Step>
</Steps>

<Warning>
  Do not send a marketing campaign on a brand-new number, even for a launch. Let it warm up first, or you risk getting the number banned.
</Warning>