> ## Documentation Index
> Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Centralized WhatsApp conversation management for your Shopify store — with agent assignment, customer context, and full conversation lifecycle control.

The Inbox is the operational hub for all customer WhatsApp conversations in Galantis. Every inbound message from a customer — whether they reached out through the storefront chat widget, replied to a campaign, or responded to an automation — arrives here in a single unified view.

Unlike a standard support inbox, the Galantis Inbox surfaces full Shopify customer context alongside every conversation: order history, lifetime value, consent status, and browsing data are visible to agents without leaving the thread. This makes the Inbox useful for both support and pre- or post-purchase sales conversations.

## What this section covers

* Installing and configuring the storefront chat widget
* Customizing widget appearance and branding
* Managing conversation statuses and lifecycle
* Agent assignment and routing behavior
* Roles, permissions, and team access controls
* Inbox analytics and performance metrics

## How the Inbox works

The Inbox operates on WhatsApp's 24-hour conversation window model. When a customer sends a message, a window opens and agents can reply freely with session messages. Once the window closes, agents must use an approved template to re-engage. See [Conversation Window](/whatsapp/compliance/conversation-window) for the full rule set.

Conversations are assigned to agents manually or automatically on first reply. Agents see only conversations relevant to them through the **My Tickets** view, while admins have visibility across all conversations.

## Guides in this section

<CardGroup cols={2}>
  <Card title="Storefront Widget" icon="comment" href="./storefront-widget">
    Install the chat widget on your Shopify storefront via script tag injection.
  </Card>

  <Card title="Widget Appearance" icon="palette" href="./widget-appearance">
    Customize button style, position, colors, and greeting message.
  </Card>

  <Card title="Conversation Lifecycle" icon="arrows-rotate" href="./conversation-lifecycle">
    Understand OPEN, PENDING, and RESOLVED statuses and how transitions work.
  </Card>

  <Card title="Assignment & Routing" icon="arrow-right-arrow-left" href="./assignment-routing">
    Manual and automatic conversation assignment for your support team.
  </Card>

  <Card title="Roles & Permissions" icon="lock" href="./roles-permissions">
    Role-based access control for every team member in your workspace.
  </Card>

  <Card title="Inbox Analytics" icon="chart-bar" href="./inbox-analytics">
    Response time, conversation volume, and agent performance metrics.
  </Card>
</CardGroup>

## Billing

The Inbox is billed per agent seat: **\$19 per seat per month**, including 500 Inbox Threads per seat. **Scale and Enterprise plans include 1 seat** in the plan price; Free, Starter, and Growth plans get 50 threads per month for evaluation but need to add an Additional Agent (\$19) to actively run inbox support. Threads beyond the included amount are billed as tiered overage (\$5 / \$4 / \$3 per 500-thread block depending on monthly volume). See [Inbox Add-on Billing](/galantis/whatsapp/billing/add-ons/inbox) for the full pricing breakdown.