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Is there a free trial?

Free costs $0, Pro $59 per month, Scale $179 per month. Prices are in USD. There is no trial on any plan: Free has no end date. See Plans and billing.

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What do WhatsApp messages cost?

Meta bills your WhatsApp Business account directly for the messages you send, at Meta’s current rates; Galantis adds no markup and no usage fees of its own.
Meta charges per delivered message, by the message’s category and the recipient’s country. See How Meta bills WhatsApp messages and WhatsApp prices by country.

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What does it cost to send to Lebanon, or another country?

Meta prices each delivered message by the country calling code of the recipient’s number. Every country, with its Meta market and prices, is on WhatsApp prices by country. Each example below is 1,000 delivered messages. The utility or service column applies to service messages only after the first 1,000 service messages per business phone number each month.

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What counts as an automation on Free?

On Free: up to 3 automations running at once and back-in-stock alerts for up to 250 subscribers. Pro and Scale have no such limits. The limit counts the automations you created that are running. Built-in automations (order confirmation, shipping and delivery updates) never count.

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Do you charge per team member?

No. Every plan has unlimited members.

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Can I switch or cancel?

Yes, in Settings → Plan & billing. A bigger plan starts once your payment is confirmed. A smaller plan, Free included, starts at the end of the period you have paid for. If you cancel, your plan stays active until then and your workspace moves to the free plan. Nothing is deleted. If more automations are running than the new plan allows, you pick which stay active; the rest stop sending until a plan covers them again. See Plans and billing.

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How many customers can I message?

Galantis sets no limit on how many customers you message. Meta does set a messaging limit: per Meta, it is the number of different customers your business can message outside the customer service window in a moving 24-hour period. Meta sets it for your business portfolio and can raise it over time. See Meta’s Messaging limits.

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Can I message my existing Shopify customers?

Your Shopify customers sync to Contacts, but Galantis sends them WhatsApp marketing only when their consent is on record. Consent comes from:
  • their WhatsApp marketing opt-in in your Shopify store;
  • a sign-up form with consent checkboxes;
  • the START keyword;
  • an automation step that records their answer;
  • an import with your statement that you hold their opt-in;
  • a member recording it after they agreed.
A back-in-stock sign-up is not marketing consent: it lets Galantis send that product’s restock alert only. The chat widget records no consent, and Shopify e-mail or SMS marketing consent does not count. Order updates (an order confirmed, refunded or cancelled) do not need consent. Shipping updates (shipped, out for delivery, delivered) reach only customers who said yes to Shipping updates, and a WhatsApp marketing opt-in from Shopify is not that yes. Review requests also need their own yes. See How consent works.

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Can I keep using my number in the WhatsApp Business app?

No, not in this version. Galantis connects through Meta’s standard sign-up, so the number you connect works through Galantis and not in the WhatsApp Business app. Meta’s rules for a number that is already on WhatsApp are on Meta’s Business phone numbers page. See Connect WhatsApp.