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Documentation Index

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The phone number you connect to Galantis becomes your store’s WhatsApp identity. Customers see it on every campaign, automation, and inbox conversation. Picking the right number on day one prevents quality issues, brand confusion, and migration hassle later. You have three legitimate paths. We strongly recommend a new dedicated number — but the other two work, and Meta’s connection modal (Embedded Signup) handles all of them from inside the Galantis app.
You don’t need to prepare anything in Meta Business Manager before installing Galantis. The connection modal lets you add a new number, pick an existing WABA number, or migrate a WhatsApp Business app number — all in one flow.

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Why a dedicated number is the best choice

A dedicated number is one that only powers your business WhatsApp on Galantis. Not your owner’s personal WhatsApp, not your store’s customer-service WhatsApp Business app, not a shared team phone.

Clean quality rating

Meta tracks message quality per phone number. A dedicated number means your marketing volume won’t bring down a number you use for support — and vice versa.

No identity overlap

Customers know exactly which number is “the store.” No accidental personal replies, no confusion when a team member leaves.

Predictable verification

A fresh number goes through Meta’s verification once, with no surprises from prior usage. The display-name approval is clean.

Easy to scale

When you later add a second number (different brand, region, or use case), the original stays clean. See Multiple phone numbers.
Per-number quality rating in the Galantis dashboard

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Your three options

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Phone number requirements

Whichever path you choose, the number must be:
  • Owned by your business — you can receive an SMS or voice call to confirm verification
  • Not currently active on consumer WhatsApp — if it is, sign out from consumer WhatsApp on that device first; the Embedded Signup modal will explain the next step if there’s a conflict
  • From a Meta-supported number type — most mobile and landline numbers work; some VoIP / toll-free numbers don’t. See Meta’s phone number requirements

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What’s a display name?

The display name is the human-readable name shown to recipients alongside your number — for example, “Sahara Style” rather than just +1 555 0142. You set it during the Embedded Signup flow.
  • Pick a name that matches your brand and your Meta Business name
  • Avoid promotional language, all-caps shouting, or third-party brand names
  • Meta reviews display names — approval is typically quick but can take 1–2 business days
For Meta’s current display name rules and prohibited terms, see Meta’s WhatsApp Business Display Name guidelines.

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Quick decision guide

Not sure? Default to a new dedicated number.

Lowest friction, cleanest quality rating, easiest to change later if your strategy evolves. Pick a fresh number, give it a clear display name aligned with your brand, and connect it through the modal.

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FAQ

Yes — you can add a second number and route campaigns / automations / inbox to it, then deactivate the original. The original number’s quality rating doesn’t transfer. See Multiple phone numbers.
Technically possible, but strongly discouraged. Personal WhatsApp activity affects the number’s quality rating, your owner’s private chats live next to business chats on the same number, and removing the owner from the team later becomes painful.
No — historical chats stay on the device’s local backup. New conversations (campaigns, automations, customer replies) appear in the Galantis Inbox once the migration completes.
The SMS / voice-call verification is instant. The display-name review by Meta typically clears in 1–2 business days. You can start sending utility messages immediately after verification; marketing-category messages require display-name approval.
Meta supports phone numbers from most countries, but a small list of regions is restricted. If verification fails because of country support, the Embedded Signup modal will explain — and Galantis support can suggest alternatives.

Install Galantis on Shopify

Get the app installed on your store, then connect WhatsApp.

Connect WhatsApp

Walk through the Embedded Signup modal step by step.