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When you connect WhatsApp during onboarding, you choose between two paths. They look similar, but they unlock very different things. Picking the right one on day one saves you from reconnecting later.
The chat-button-only option adds a clickable WhatsApp button to your store, but it cannot send campaigns, automations, or templates. If you installed Galantis to recover abandoned carts or run WhatsApp marketing, choose the full WhatsApp Platform connection.

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The two options at a glance

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Which one is right for you?

Full WhatsApp Platform

Choose this if you want to send campaigns, recover abandoned carts, or run any automation. This is the full Galantis product.

Chat button only

Choose this only if you just want a clickable WhatsApp button on your storefront and do not need campaigns or automations.
This connects your store to the WhatsApp Business Platform (Cloud API) through Meta’s official Embedded Signup, right inside Galantis. On the connect screen, choose “Continue setup”. It unlocks everything Galantis is built for:
  • Campaigns to segmented audiences with approved templates
  • Automations that fire on Shopify events: abandoned checkout, new order, new customer, product restock
  • Message templates and catalog / product messages
  • The shared Inbox with full Shopify customer context
You will need a phone number to register. A new dedicated number is recommended for the cleanest quality rating.
Already using the WhatsApp Business app? You can keep it. See Choose a Phone Number for connecting your existing number with coexistence.

Connect WhatsApp

Walk through Meta’s Embedded Signup modal step by step.

Choose a Phone Number

Use a new number, an existing one, or your WhatsApp Business app number with coexistence.
Connect screen two options
Marketing-category messages require Meta to approve your display name, which usually clears in 1 to 2 business days. You can send utility messages as soon as your number is verified.

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Chat button only

This adds a click-to-chat (wa.me) button to your storefront so customers can start a WhatsApp conversation with you. On the connect screen, this is the “Use my number only” option. It does not connect the WhatsApp Business Platform, so the marketing and automation features stay locked.
With the chat button only, you cannot:
  • Send campaigns or broadcasts
  • Run any automation (abandoned cart, back-in-stock, welcome, win-back)
  • Use message templates
  • Send catalog or product messages
You receive inbound chats only.
When this is enough: a store that only wants a simple “message us on WhatsApp” button and has no plans to send marketing or automated messages. Upgrading later: you can switch to the full platform at any time from Connect WhatsApp. Your store keeps running while you connect.

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FAQ

Yes. Open Connect WhatsApp and run the full setup whenever you are ready. Nothing you have already configured is lost.
Campaigns, automations, and templates run on the WhatsApp Business Platform (Cloud API) through Meta. The chat-button option does not set that up. WhatsApp also requires pre-approved templates and customer opt-in before any marketing message can be sent. See Opt-in & Consent and Templates.
For the full platform, a new dedicated number is recommended for the cleanest quality rating and easiest scaling. See Choose a Phone Number.

Install on Shopify

Get the app installed on your store, then connect WhatsApp.

Connect WhatsApp

Connect the full WhatsApp Platform through Meta’s Embedded Signup.