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The Inbox add-on is billed per agent seat and uses its own usage concept — Inbox Threads — which is separate from the platform Conversations used for campaign and automation flow delivery. Scale and Enterprise plans include one Inbox seat; additional seats are billed individually.

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Pricing

  • $19 per agent / month
  • Includes 500 Inbox Threads per agent per month
Scale and Enterprise plans include 1 Inbox seat. Additional seats are billed at $19 / agent / month.

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How Inbox usage is counted

An Inbox Thread represents a support thread handled in the Inbox module. Each agent seat includes 500 threads per month. Usage beyond the included amount is billed as overage in 500-thread blocks using the tiered rates above.
Inbox Threads are not the same as billing Conversations. Conversations track campaign and automation flow delivery. Inbox Threads track support activity.

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Where to track Inbox usage

Go to Billing → Usage to see:
  • Active agent seats
  • Included threads
  • Current usage
  • Overage totals (if applicable)

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How Inbox appears on your invoice

Inbox charges appear on the Galantis (Shopify) invoice as:
  • “Inbox Agent Seat — N × $19 / month”
  • “Inbox Overage — X × (500 thread blocks)”

Invoices & line items

How all Galantis charges appear on your Shopify invoice.

Back-in-Stock add-on

Pricing and overage structure for the Back-in-Stock add-on.