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The Inbox module is billed per agent seat and uses its own usage concept — Inbox Threads — which is separate from the platform Conversation credits used for campaign and automation flow delivery. Scale and Enterprise plans include one Inbox seat in the plan price; additional seats are billed individually.

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What’s included with each plan

PlanInbox threads includedIncluded seatsNeed more?
Free50 threads / month0Upgrade to a paid plan
Starter50 threads / month0Add an Additional Agent ($19)
Growth50 threads / month0Add an Additional Agent ($19)
Scale500 threads / month1 seatAdd an Additional Agent ($19)
Enterprise500 threads / month1 seatAdd an Additional Agent ($19)
Plans without an included seat still get 50 inbox threads per month so you can try the module out. To actively run support over WhatsApp, add an Additional Agent — that unlocks the full 500-thread allowance per seat.

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Pricing

  • $19 per agent / month
  • Includes 500 Inbox Threads per agent per month
  • Scale and Enterprise plans include 1 seat in the plan price
  • Additional seats are billed at $19 / seat / month
  • Seats can be added or removed at any time during a billing cycle

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How Inbox usage is counted

An Inbox Thread represents a support thread handled in the Inbox module. Each agent seat includes 500 threads per month. Usage beyond the included amount is billed as overage in 500-thread blocks using the tiered rates above. Inbox usage is pooled across seats — a 3-seat account has 1,500 included threads in total before overage starts.
Inbox Threads are not the same as Conversation credits. Conversation credits track campaign and automation flow delivery. Inbox Threads track support activity in the Inbox module. They have separate balances and separate billing.

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Adding or removing seats

1

Open Billing → Add-ons → Inbox

Go to the Galantis app, then Billing → Add-ons → Inbox.
2

Adjust seat count

Increase or decrease the number of Additional Agent seats. Scale and Enterprise show 1 seat as “included” — additional seats are billed on top.
3

Confirm the change

Adjustments take effect immediately. Pro-rated charges or credits appear on your next Shopify invoice.
4

Assign the new seat to a user

Go to Inbox → Settings → Agents to assign the seat to a team member.

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Where to track Inbox usage

Go to Billing → Usage in the Galantis app to see:
  • Active agent seats (included + Additional Agents)
  • Total included threads (seats × 500)
  • Current month thread usage
  • Overage totals (if applicable)

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How Inbox appears on your invoice

Inbox charges appear on the Galantis (Shopify) invoice as:
  • “Galantis WhatsApp — Inbox Agent Seat — N × $19 / month”
  • “Galantis WhatsApp — Inbox Overage — X × 500-thread blocks @ tier rate”
The included seat on Scale and Enterprise plans is part of the core plan price — it does not appear as a separate line item.

Invoices & line items

How all Galantis charges appear on your Shopify invoice.

Back-in-Stock add-on

Pricing and overage structure for the Back-in-Stock add-on.