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Documentation Index

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The chat widget’s appearance is fully configurable from the Galantis dashboard. Every visual element — button position, color, font, label text, and the greeting shown to customers — is controlled through Inbox → Widget Settings and applied automatically to your storefront when saved.

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What these settings control

  • Button position and type
  • Button colors, font, and CTA text
  • Greeting message shown before the customer sends their first message
  • Display rules for which pages show the widget

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How to access

1

Open the Galantis dashboard

Go to Inbox → Widget Settings.
2

Adjust the desired settings

Configure the appearance options described below.
3

Save

Changes are applied to your storefront immediately after saving.

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Settings

Button position: Controls where the chat button appears on the page.
  • Right — Bottom-right corner. Default and recommended for most themes.
  • Left — Bottom-left corner. Use when right-side elements conflict with the button.
  • Custom — Precise placement via CSS offset. Use when neither default position fits your layout.
Button type: Determines the visual style of the button.
  • Pre-designed — Uses Galantis’s built-in button styles. Quickest to set up and optimized for visibility.
  • Custom — Fully custom button design. Recommended for stores with strict brand guidelines.
Button background color: Sets the fill color of the chat button. Enter a hex value to match your brand color.
Button font: Sets the typeface used for the button label. Enter a custom font family name. Ensure the font is loaded by your Shopify theme — the widget inherits fonts available on the page.
Button text: The CTA label displayed on or beside the button. Keep this short and action-oriented. Common values: Chat with us, Need help?, Talk to us.
Short, direct labels perform better than long phrases. The button is a small element — labels beyond 20 characters are likely to be truncated on mobile.

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Best practices

  • Match your brand color exactly. The chat button is a persistent element on every page. A color that clashes with your theme will feel inconsistent and may reduce click rates.
  • Test on mobile. Button position and label length behave differently on small screens. Verify your configuration on a real mobile device, not just a desktop browser resize.
  • Keep greeting messages concise. One or two sentences is sufficient. The goal is to invite the customer to write — not to front-load information before they have asked a question.
  • Use custom position with care. CSS offset values interact with your theme’s layout and may conflict with other fixed elements. Test after any theme update that changes footer or fixed-bar positioning.
  • Align button font with your theme. If your theme uses a custom font, enter the same font family name in the button font setting to ensure typographic consistency.