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Conversations reset each billing cycle with no rollover. You can track your remaining balance, reset date, and breakdown at any time under Billing → Usage. When a campaign requires more Conversations than your balance allows, sending is blocked until you upgrade your tier.

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Where to track usage

In Billing → Usage, you can view:
  • Conversations remaining (this cycle)
  • Reset date / renewal date
  • Breakdown (trial / plan included / monthly tier)
  • Add-on usage (Inbox, Back-in-Stock)

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Monthly reset

Conversations reset each billing cycle. Unused Conversations do not carry forward.
This keeps billing predictable and aligned with your monthly tier selection.

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Pre-send estimation

Before a campaign sends, Galantis estimates how many Conversations are needed based on:
  • Estimated recipients in the selected segment
  • Template category
  • Destination mix (when available)
1

Build your audience and choose a template

Segment size and template category drive the estimate shown before sending.
2

Review the estimate

Galantis shows the estimated Conversations required so you can confirm your balance is sufficient.
3

Upgrade instantly if needed

If your balance is insufficient, upgrade to a higher monthly tier without leaving the send flow.
4

Final usage reconciles on delivery

Final Conversations consumed are based on actual DELIVERED messages, not the pre-send estimate.

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What happens when you run out of Conversations

Campaign sending is blocked when your remaining Conversation balance is insufficient. You are prompted to upgrade your monthly tier. Sending continues after the upgrade is confirmed.

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Spend cap and safety limits

Accounts have a default safety cap to reduce accidental runaway sends.
  • Warning at 80% and 90% of balance
  • Sending blocked at 100% until upgraded or cap is adjusted
Enterprise includes a higher default spend cap to reduce campaign blocking at larger volumes.

Tiers & upgrades

How monthly Conversation tiers work and how to upgrade.

What is a Conversation?

The precise definition of a Conversation and what triggers usage.