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Conversations reset each billing cycle with no rollover. You can track your remaining balance, reset date, and breakdown at any time under Billing → Usage. When a campaign needs more Conversations than your balance allows, sending is blocked until you upgrade your tier — or, on the Free Plan, until your next monthly reset.

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Where to track usage

In Billing → Usage, you can view:
  • Conversations remaining (this cycle)
  • Reset / renewal date
  • Breakdown (plan included / monthly tier)
  • Add-on usage (Inbox threads, Back-in-Stock subscribers)
  • Plan-specific limits (Free Plan: campaigns this month, contact count)

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Monthly reset

Conversations reset each billing cycle. Unused Conversations do not carry forward.
No rollover keeps billing predictable and aligned with your monthly tier selection. If you regularly under-use your tier, consider downgrading at the next cycle.

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Pre-send estimation

Before a campaign sends, Galantis estimates how many Conversations are needed based on:
  • Estimated recipients in the selected segment
  • Template category
  • Destination mix (when available)
1

Build your audience and choose a template

Segment size and template category drive the estimate shown before sending.
2

Review the estimate

Galantis shows the estimated Conversations required so you can confirm your balance is sufficient.
3

Upgrade instantly if needed

If your balance is insufficient, upgrade your monthly tier without leaving the send flow.
4

Final usage reconciles on delivery

Final Conversations consumed are based on actual DELIVERED messages, not the pre-send estimate.

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What happens when you run out of Conversations

Campaign sending is blocked when your remaining Conversation balance is insufficient. You are prompted to upgrade your monthly tier — sending continues immediately after the upgrade is confirmed.

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Spend cap and safety limits

Accounts have a default safety cap to reduce accidental runaway sends.
  • Warning at 80% of balance
  • Warning at 90% of balance
  • Sending blocked at 100% until upgraded, topped up, or the cap is adjusted
Enterprise accounts receive a higher default spend cap, negotiated per account during onboarding. Contact your account manager to adjust the cap if your sending volume regularly approaches the default.

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Free Plan limits

The Free Plan applies extra caps beyond the Conversation balance:
LimitFree PlanPaid plans
Campaigns per month1Unlimited
Contacts (audience)100 maxUnlimited
Conversations per month2050 – 2,000 (by plan)
Add a Conversation tier—✅
Add-ons (Inbox seats, BIS)—✅
Reaching the campaigns or contacts cap blocks the corresponding action (creating a campaign, importing contacts) until you upgrade to a paid plan. See Billing overview for the full plan table.

Tiers & upgrades

How monthly Conversation tiers work and how to upgrade.

What is a Conversation?

The precise definition of a Conversation and what triggers usage.