WhatsApp’s Business Platform operates under strict messaging policies enforced by Meta. Understanding these rules is not optional — violations can result in your phone number being flagged, templates being paused, or your account losing the ability to send messages. These compliance requirements apply across every feature in Galantis: Campaigns, Automations, the Inbox, and Back-in-Stock notifications all validate consent status and respect conversation window rules before sending any message.Documentation Index
Fetch the complete documentation index at: https://docs.digifist.com/llms.txt
Use this file to discover all available pages before exploring further.
What this section covers
- How customer opt-in and consent is tracked and enforced
- The 24-hour conversation window and what it controls
- When to use template messages versus free-form session messages
- How to protect your phone number’s quality rating and deliverability
- GDPR data deletion handling
Why compliance is a cross-cutting concern
Most documentation sections describe what a feature does. Compliance describes the rules that constrain every feature. A campaign that targets non-opted-in customers will not send. An automation that fires outside the conversation window must use a pre-approved template. A customer who replies STOP is immediately excluded from all future sends. Reading this section before configuring campaigns or automations will save significant troubleshooting time later.Guides in this section
Opt-in & Consent
How consent is collected, tracked, and enforced across all message sends.
Conversation Window
The 24-hour window rule and how it affects what messages can be sent.
Templates vs Session Messages
When each message type is required and what the differences mean in practice.
Quality & Deliverability
How WhatsApp rates your phone number and what affects deliverability.
GDPR & Data Privacy
How Galantis handles data deletion requests and compliance state.