Skip to main content
Conversation tiers are a monthly add-on that increases your Conversation allowance beyond what your core plan includes. Tiers do not roll over and upgrades persist until you manually downgrade. For most merchants sending production campaigns, choosing a monthly tier is recommended to avoid campaign blocking.

​
Included Conversations vs. monthly tiers

Conversations come from two sources:
  1. Included Conversations — part of your Core App plan, sized for onboarding and light usage
  2. Monthly Conversation tier — optional add-on recommended for larger or recurring sends
See the full plan table: Billing overview

​
Tier list

​
Upgrade and downgrade behavior

Upgrades can happen at any time, including during campaign send-time. The new tier becomes your active tier immediately and remains active for all future billing cycles.
Upgrades do not auto-downgrade next month. If you want a lower tier, you must manually downgrade in Billing.
Downgrades are a manual action in Billing. We recommend making downgrades effective at the start of your next billing cycle to avoid proration edge cases and keep billing predictable.
When a campaign requires more Conversations than your remaining balance, Galantis shows a blocking warning and allows you to upgrade immediately without leaving the send flow. Final usage is reconciled based on DELIVERED messages after the campaign completes.

Usage & blocking

How to track Conversations and what happens when a campaign is blocked.

Invoices & line items

How tiers appear on your Galantis invoice.