Conversation Tiers & Upgrades - DigiFist Documentation

Conversation tiers are an optional monthly add-on that increases your Conversation allowance beyond what your plan includes. The rate is flat: $1 = 100 credits, every tier, no markup. Tiers do not roll over and upgrades persist until you manually downgrade. For most stores sending production campaigns, adding a monthly tier is recommended to avoid send-time blocking.

The credit rate changed: tiers are now priced at $1 = 100 credits (previously $1 = 50). The 68 available tiers run in graduated increments from $5 (500 credits) up to $5,000 (500,000 credits).

Where credits come from

You spend credits in this order:

Plan allowance

Each plan includes a fixed monthly Conversation allowance — Free 20, Starter 50, Growth 250, Scale 1,000, Enterprise 2,000. Spent first.

Monthly Conversation tier (optional)

If you add a tier, those credits are spent after your plan allowance is depleted.

Send-time upgrade

If both are exhausted mid-campaign, Galantis blocks new sends and prompts an instant tier upgrade so you can continue.

See Billing overview for the full plan table.

Tier list

Recommended tiers
Full tier list

A short list of commonly chosen tiers to anchor your decision. All 68 tiers from $5 to $5,000 are selectable in the Billing dropdown — these are good reference points for picking the right size.

Price / month	Conversation credits / month	Roughly fits
$5	500	Pilot sends, low-volume stores
$10	1,000	Small store, weekly campaigns
$20	2,000	Small/medium store with automations
$40	4,000	Medium store, regular campaigns
$100	10,000	High-engagement store
$200	20,000	Growth-stage store
$500	50,000	High-volume store
$1,000	100,000	Multi-brand or large catalog
$2,500	250,000	Enterprise volume
$5,000	500,000	Highest standard tier

Start with the tier that covers about 80% of your typical monthly volume. You can upgrade at send-time if a campaign needs more — and you can downgrade any month if you’re routinely under-using.

All 68 tiers — every step shown. Custom tiers above $5,000 are available on request.

Price / month	Credits / month	Price / month	Credits / month
$5	500	$1,075	107,500
$10	1,000	$1,150	115,000
$20	2,000	$1,200	120,000
$40	4,000	$1,300	130,000
$60	6,000	$1,400	140,000
$80	8,000	$1,500	150,000
$100	10,000	$1,600	160,000
$125	12,500	$1,700	170,000
$150	15,000	$1,800	180,000
$175	17,500	$1,900	190,000
$200	20,000	$2,000	200,000
$250	25,000	$2,100	210,000
$300	30,000	$2,200	220,000
$350	35,000	$2,300	230,000
$400	40,000	$2,400	240,000
$450	45,000	$2,500	250,000
$500	50,000	$2,600	260,000
$550	55,000	$2,700	270,000
$600	60,000	$2,800	280,000
$650	65,000	$2,900	290,000
$700	70,000	$3,000	300,000
$750	75,000	$3,200	320,000
$800	80,000	$3,500	350,000
$850	85,000	$3,800	380,000
$900	90,000	$4,000	400,000
$950	95,000	$4,500	450,000
$1,000	100,000	$5,000	500,000

The full ladder includes every $100 increment from $1,200 through $4,900 — only a representative selection is printed here for readability. Every step in the Galantis Billing dropdown follows the same flat $1 = 100 credits rate.

Upgrade and downgrade behavior

Upgrading a tier

Upgrades can happen at any time, including during campaign send-time. The new tier becomes your active tier immediately and remains active for all future billing cycles. The new credits become available right away so an in-progress campaign can finish.

Upgrades do not auto-downgrade next month. If you want a lower tier next cycle, you must manually downgrade in Billing → Tiers.

Downgrading a tier

Downgrades are a manual action in Billing. We recommend making downgrades effective at the start of your next billing cycle to avoid proration edge cases and keep billing predictable.

Upgrade at send-time

When a campaign requires more Conversations than your remaining balance, Galantis shows a blocking warning and lets you upgrade your tier immediately without leaving the send flow. Final usage is reconciled based on DELIVERED messages after the campaign completes.

Custom tiers above \$5,000

If you regularly send well over 500,000 Conversations per month, contact your account manager or support to discuss a custom tier or Enterprise volume agreement.

Usage & blocking

How to track Conversations and what happens when a campaign is blocked.

Invoices & line items

How tiers appear on your Shopify invoice.

​Where credits come from

​Tier list

​Upgrade and downgrade behavior

Usage & blocking

Invoices & line items

Where credits come from

Tier list

Upgrade and downgrade behavior