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The Testimonials section showcases customer feedback, reviews, or quotes in a visually engaging format. It supports ratings, images, autoplay behavior, and multiple layout options for desktop and mobile. Testimonials help build trust and credibility by displaying authentic customer experiences, making them essential for conversion optimization and social proof strategies. Testimonials section overview

What this section controls

This section controls testimonial displays with the following capabilities:
  • Multiple testimonial slides with customer feedback
  • Star or circle rating styles
  • Single, multi-slide, or carousel layout options
  • Optional image display with flexible positioning
  • Device-specific visibility controls
  • Autoplay functionality for dynamic presentations

How the Testimonials section works

The Testimonials section uses a block-based system:
  • Displays customer testimonials as slides
  • Supports star or circle rating styles
  • Allows single, multi, or carousel layouts
  • Each testimonial is added as a separate block
  • Fully responsive with device-specific visibility controls

Getting started

1

Open Theme Customizer

From Shopify admin, access the Theme Customizer.
2

Add Testimonials section

Add the Testimonials section to your page or template.
3

Add testimonial slides

Click Add Testimonial slide to add customer reviews.
4

Configure settings

Adjust layout, rating style, and autoplay settings.
Testimonials section in Theme Customizer

Section settings

Section settings control the overall appearance, layout, and behavior of the testimonials.

Heading

Main title of the testimonials section.
  • Rich text supported (bold, italic, underline, links)

Heading size

Controls the size of the heading.Available options: S, M, L, XL

Subheading

Optional subtitle displayed below the heading.
  • Rich text supported (bold, italic, underline, links)

Rating style

Controls how ratings are visually represented.Available options:
  • None: No rating indicator is shown
  • Star: Displays star-based ratings
  • Circle: Displays circular rating indicators
Rating style options

Block settings

Block settings control individual testimonial slides. Each block represents a single testimonial.

Author

Name of the person providing the testimonial.
  • Text input

Quote

Main testimonial content.
  • Rich text supported (bold, italic, links)

Rating score

Defines the rating value for the testimonial.Range: 0 – 5Displayed based on the selected rating style.Testimonial block configuration

Best practices

  • Keep testimonials concise and authentic - aim for 2-3 sentences maximum
  • Use consistent rating values for clarity and credibility
  • Avoid carousel layout if images are important for visual storytelling
  • Use autoplay sparingly (3-5 seconds minimum) for readability
  • Ensure author names are real or brand-consistent to maintain trust
  • Include a mix of specific product benefits and emotional responses
  • Use high-quality images that complement but don’t distract from testimonial text
  • Test on mobile devices to ensure text remains readable
  • Consider using 3-5 testimonials to provide sufficient social proof without overwhelming

Common use cases

  • Customer reviews - Display product or service feedback with ratings
  • Brand testimonials - Showcase client success stories and experiences
  • Influencer quotes - Feature endorsements from industry experts or personalities
  • Social proof sections - Build trust with authentic customer voices
  • Post-purchase feedback highlights - Share positive experiences to encourage conversions

Common Settings

Learn about common settings shared across sections