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The Reset Password page is opened from the link in the reset email that customers request through the Forgot Password view on the Login page. It is built from a single Reset password section that shows a heading, a short instruction and a card with two password fields and a submit button. The wording is a set of section settings; validating and saving the new password is handled by Shopify.

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What this page shows

  • A heading and short intro.
  • A form card with Password and Confirm password fields, both required, and a filled submit button.
  • Shopify’s validation errors above the fields when the passwords do not match or are too short.
After a successful reset the customer is signed in and taken to the Account Dashboard. The page has no navigation entry; it is only reached through the emailed link, which expires after a period set by Shopify.

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Getting started

1

Open the Theme Customizer

From your Shopify admin go to Online Store, then Themes, and click Customize on Olympus.
2

Choose the reset password template

Use the page selector at the top of the Theme Customizer, open Customers and pick Reset password.
3

Select the Reset password section

Click Reset password in the left sidebar to open its settings.

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Settings

Heading titles the page (Default: Reset Account Password). Text is the instruction beneath it (Default: “Enter a new password”).
The submit button. Default: Reset Password.
Paints the form card. Default: Scheme 2.
Spacing is None, Small, Medium or Large (Defaults: Medium on top, Large at the bottom). Section border is None, Top, Bottom or Top and bottom (Default: None).
The reset email, link expiry and password rules are managed by Shopify customer accounts. The request form itself lives on the Login page. This template applies to classic customer accounts; new customer accounts sign in with a one-time code and have no password to reset.

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Best practices

State the requirement

Mentioning the minimum password length in the Text setting prevents a failed first attempt.

Keep one clear action

The page has a single purpose. Avoid adding sections above or below that distract from the form.

Match the Login card

Use the same color scheme as the Login page so the reset flow feels continuous from request to completion.

Edit the email in the admin

The reset email’s wording is set in the Shopify admin under Settings, then Notifications, not in the theme.

Login

Where the reset request starts and where the Forgot password wording is set

Activate Account

The matching page for invited customers setting their first password